National Academies Press has published a summary of the Workshop on Public Response to Alerts and Warnings on Mobile Devices: Current Knowledge and Research Gaps, held April 13 and 14, 2010, in Washington, D.C. The workshop gathered social scientists, technologists, emergency management professionals, and other experts on public response to alerts and warnings, and focused on the public’s response to mobile alerting. Topics addressed included:
- The Commercial Mobile Alert System, the Warning Process, and Public Response
- Current Use of Text Messages for Alerts and Warnings: Experiences and Lessons Learned
- Communicating During a Crisis
- Public Education and Training
- Communicating with At-Risk Populations
- Research Gaps
Research needs were identified in the areas of message content and dissemination, the public’s information-seeking behavior, the role of social media, demographics and access, and context (e.g, how does a person’s location affect their response).